NAR_grey_logo-01

ebook users: Updating your iPhone to iOS7?

Today we received a message from our eBook library partner, Overdrive, outlining an issue with Apple’s latest smartphone software, iOS7:

Apple released iOS 7 yesterday and many of your Apple users may have upgraded their device(s) or will be upgrading in the near future.

When an existing OverDrive Media Console (OMC) user upgrades to iOS 7, the app will fail when trying to open a DRM-protected eBook. New or first time users of OMC are unaffected by this issue.

We are resolving the issue but in the meantime, here are immediate remedies for users:

1) Re-authenticate the app with their existing or a new Adobe ID. Refer to the iOS section of this Help article for assistance. (Recommended)

2) Uninstall and re-install OMC which will also require the user to re-authorize with Adobe. IMPORTANT NOTE: A re-install will clear a user’s bookshelf, history, and app settings.

Audiobook users won’t notice that anything is different unless they attempt to download parts of audiobooks they already downloaded to OMC before upgrading to iOS 7. A user will receive an error message informing them to download the title again.

We encourage you to share this information with your users via email, Facebook or Twitter. Please be sure to follow our Digital Library Blog for the latest updates.

We apologize for the inconvenience

I updated my phone last night and tried accessing the overdrive app this morning with no luck. As I didn’t have any titles checked out that I hadn’t finished, I simply deleted and reinstalled the app. Once I signed in again with my Adobe ID, I was able to check out and download titles as usual. I did lose all my titles from the device, though by signing in to ebooks.realtor.org and looking on my bookshelf I was able to re-download titles.

iOS7 will work not only on Apple’s new iPhone 5S and 5C but also on Apple’s full line of iPhones from version 4 to present, iPad 2 and 3, and the 5th generation of iPod Touch. More than likely in the next few days you will be prompted to download the software by your device.

Dave

Senior Information Specialist

More Posts

Comments
  1. There have been two updates since the release of the iOS 7 to the public. One of those may have solved the problem.
    Also in case any readers are unaware of this you will not be able to revert to iOS 6 (downgrade) once you have installed iOS 7 on your iphone. It was possible prior to the public release some who got it through less than legitimate channels but not anymore.

ADD YOUR COMMENT